Upsider's Guide

Getting Started

How long, what to wear and how to prepare. Get started with becoming an Upsider.

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  1. How long are your classes?

    All of our regular classes are 55 minutes whereas our express class is 45 minutes. We want to make sure you can always make it to your...

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  2. What do I wear for class?

    It is important that our Upside instructors can see your body alignment. Wear close-fitting, comfortable clothing that allows for movement. Shoes...

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  3. How do I prepare for class?

    Drink plenty of water and have a light meal about three hours before your class. If it is your first time at Upside Motion, please arrive 15 minutes ea...

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  4. What is the maximum capacity for each class?

    Our maximum capacity for our classes depends on class types, class timings and room space in our different studios. If you..

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Facilities and Studio Etiquette

What you need to know when attending a class at our studios.

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  1. Punctuality

    Please ensure you have sufficient time for parking and changing into your workout attire before class begins. We want you to enjoy your session without distr...

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  2. Keep it clean

    Please help us to wipe down the equipment at the end of each session with the disinfectant provided. This helps keep the equipment clean for everyone.

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  3. Shower facilities

    At Shenton, our shower rooms and powder room are unisex, so please ensure you are modestly dressed before stepping out of the shower. Amenities..

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  4. Do I need to bring my own mat to the class?

    Our studio is stocked with everything you need, such as high-quality mats and props which are sanitised after every class. Just bring..

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  5. Is the studio female-only? Can I bring my partner to the class?

    Our classes are open to all genders but are predominantly filled with females. We certainly welcome guys at our studio! If you..

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  6. Are mobile phones allowed in class?

    Having a focused mind and a stress-free environment will help you make the most of your class. To avoid distracting others, please..

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  7. I love your Pilates and Yoga mats. Can I purchase them?

    Our mats are made from naturally sourced sustainable rubber, making them free of PVC and toxic metals. We believe you will love..

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Class Bookings

Learn all about scheduling your classes. It's easy.

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  1. How do I make a class booking?

    Class bookings may be made online up to seven days in advance. You must have an existing valid class pass to book a class online. Otherwise, you'll h...

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  2. Where do I download your mobile booking app?

    We all like to be responsible for our own schedules, and we are putting the responsibility to book your classes in your hands. We have made it mighty easy fo...

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  3. Can I reserve a slot first and pay on the day itself?

    We strongly encourage clients to make advance bookings with a valid class pass, which can be easily purchased online. Our classes are busy,..

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  4. I'm waitlisted for a class and the status is "Waitlist Unconfirmed". What does this mean?

    This means that the class you want to book is currently full and you're now on the waitlist. If some clients cancel..

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Class Cancellations

Learn more about our cancellation policies.

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  1. Do you cancel classes?

    We require a minimum of 3 pax to start a group class. Classes that do not meet the required attendees two-hours prior to the class commencement time may be c...

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  2. What is your cancellation policy?

    Respecting the policy respects our teachers' time, and allows others to take your spot in the class. Like you, we hate policies but we value respect more. We..

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  3. What if I didn't give enough cancellation notice?

    If you cancel a class out of the cancellation window, a session credit will be deducted from your class pass. Likewise if you decide not to show up. We call ...

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  4. Do you waive cancellation charges?

    We do not waive cancellation fees. Sorry, no exceptions. That's why they are called motivational charges. If you schedule your workouts on your calendar ...

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Tailored Programmes

Finding out which programme is suitable for you?

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  1. Health Advisory

    Clients with the following conditions are advised to get their doctors' sign-off before participating in classes: high or low blood pressure, heart conditions...

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  2. Recommended classes for mums-to-be!

    We recommend mums-to-be to consider our new client trial Kickstarter Package of 3 private sessions and a complimentary group class...

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  3. Recommended classes for new mums!

    For post-natal clients who have received clearance from their doctors for physical activities, all of our classes -- Pilates, Xtend Barre,..

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  4. My aim for fitness is weight loss, which programme is suitable for me and what’s the recommended frequency?

    For weight loss and strength building, we would recommend our Pilates Mat and Xtend Barre programs. These two programmes complement..

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Class Passes

Learn more about our class pass policies.

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  1. Can I share my class pass?

    We require everyone who comes to class to have a separate online profile and class-pass with us due to safety and liabilities reasons. Some things in life ca...

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  2. What's the fine prints for your class passes?

    Prices stated are inclusive of 7% GST All membership packages are valid for 6 months, unless otherwise stated. All membership packages are non-refund...

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  3. Can I extend the validity of my class passes?

    All of our class passes are non-extendable. However, if you have a medical condition that recently arises that doesn't allow you..

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  4. Am I eligible to purchase 5-Class Experience Pass?

    You’re eligible for the 5 Class Experience Pass if you are a local resident (Singaporean/ PR, EP, SP, Dependent Pass, or Student Pass). If you..

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  5. Can I utilise all five classes of 5-Class Experience Pass for one programme?

    You can book any of our non-equipment based classes including Aerial, Xtend Barre, Pilates Mat and Yoga. You can..

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Xtend Barre

Special notes and health advisories for our Barre classes.

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  1. What are Express classes, eg. Xtend Barre vs. Xtend Barre Express class?

    All our classes on the schedule unless otherwise stated are our signature 55-minute workouts. Express classes are 45-minute classes..

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  2. Do I need to have a background in dance or ballet to join Xtend Barre?

    Xtend Barre is for everybody regardless of background! The workout is relatively intense for most first-timers as it trains small..

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  3. I’m completely new and not very flexible, can I join the regular Xtend Barre class?

    Our Xtend Barre classes are suitable for newbies. We recommend new clients to start off with our Xtend Barre Beginners or Barre..

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  4. What are the pre-requisites for Xtend Barre Stick class?

    To have a fully enjoyable and immersive experience of our Stick classes, we require clients (including those who have experience with..

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  5. What do I need to prepare for Xtend Barre Babies on Board Class?

    We recommend this class for moms of babies between 3 to 12 months or under 10kg. As a guide, baby should have..

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  6. Why don’t I see Xtend Barre Babies On Board on the regular class schedule?

    Based on our experience holding Babies on Board classes, we learnt from our new mom clients that babies’ sleeping patterns evolve. This made..

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Aerial

Special notes and health advisories for our Aerial classes.

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  1. Is the hammock strong enough to hold me?

    Yes, you are totally safe. The silk hammock is able to hold the weight of a baby elephant, and definitely strong enough to support you in your poses!

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  2. I'm pregnant, can I take Aerial class?

    Aerial classes are not recommended if you are pregnant.

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  3. Health Advisory

    Clients with the following conditions are advised to seek their doctors' opinion before participating in Aerial classes: high or low blood pressure...

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Pilates

Special notes and health advisories for our Pilates classes.

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  1. Which of your studios offer Pilates Reformer classes?

    Pilates Reformer group classes are conducted only at our City Hall and Shenton studios. Our Orchard studio offers only Pilates Reformer private sessions.

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  2. Pre-requisites for Pilates Reformer Essential class.

    Clients with no Pilates Reformer background are required to take at least three Reformer Beginners classes before progressing to Reformer Essentials class. This is to ensure you are well-equipped with the fundamentals of the Pilates Reformer, so you can enjoy the pace of the Essentials workout.

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Yoga

Special notes and health advisories for our Yoga classes.

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  1. I’m very inflexible. Is Yoga suitable for me?

    Flexibility is the result of regular stretching, not a pre-requisite for it. We conduct Yoga Beginners, which is suitable for all..

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Upsider Perks

The perks of being an Upsider. Earn points, redeem rewards with Upsider Perks.

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  1. How to sign up for Upsider Perks?

    Sign up here with the same email address that you have used to create client profile at Upside Motion!

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  2. I have signed up for Upsider Perks, what's next?

    Start accumulating points today by attending classes, or celebrating your birthday with no actions needed! We also reward...

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  3. What are the other ways to earn more points?

    Spread the words! Simply refer a friend or tweet about your class using our loyalty program Upsider Perks!

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  4. I referred a friend but didn't receive any referral points.

    To make a retroactive claim for referral, please email us no more than one month since the referral took place using...

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  5. I've been an Upsider for a while but only discovered the program now. Can I retrieve the points from all the classes I've attended?

    Fret not! Since this program launched in April 2015, the points are automatically accumulated in the system. They are...

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Gift Cards and Vouchers

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  1. How do I purchase a gift card?

    Our Upside Motion gift cards are the perfect present to delight someone special!

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  2. How do I use a gift card?

    Gift cards can be applied to payments for classes and merchandises. Please present your gift card to our front desk at time of payment.

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  3. What if I lose my gift card?

    Your Gift Card has cash value and should be safeguarded as such.

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  4. I received a voucher, how do I use it?

    If you have received a complimentary class pass voucher, kindly create a client profile on our website first. Once we have..

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