FAQ

Getting Started

How long, what to wear and how to prepare. Get started with becoming an Upsider.

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  1. How long are your classes?

    All classes are 55 minutes unless otherwise stated. We want to make sure you can always make it to your next appointment so classes start and end promptly. A..

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  2. What do I wear for class?

    It is important that our Upside instructors can see your body alignment. Wear close-fitting, comfortable clothing that allows for movement. Shoes...

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  3. How do I prepare for class?

    Drink plenty of water and have a light meal about three hours before your class. If it is your first time at Upside Motion, please arrive 15 minutes ea...

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Upsider Perks

The perks of being an Upsider. Earn points, redeem rewards with Upsider Perks.

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  1. How to sign up for Upsider Perks?

    Sign up here with the same email address that you have used to create client profile at Upside Motion!

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  2. I have signed up for Upsider Perks, what's next?

    Start accumulating points today by attending classes, or celebrating your birthday with no actions needed! We also reward...

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  3. What are the other ways to earn more points?

    Spread the words! Simply refer a friend or tweet about your class using our loyalty program Upsider Perks!

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  4. I referred a friend but didn't receive any referral points.

    To make a retroactive claim for referral, please email us no more than one month since the referral took place using...

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  5. I've been an Upsider for a while but only discovered the program now. Can I retrieve the points from all the classes I've attended?

    Fret not! Since this program launched in April 2015, the points are automatically accumulated in the system. They are...

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Class Cancellations

Learn more about our cancellation policies.

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  1. Do you cancel classes?

    We require a minimum of 3 pax to start a group class. Classes that do not meet the required attendees two-hours prior to the class commencement time may be c...

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  2. What is your cancellation policy?

    Like you, we hate policies but we value respect more. We have a limited number of class spots, and there are many who love our classes. So if you cancel at t...

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  3. What if I didn't give enough cancellation notice?

    If you cancel a class out of the cancellation window, a session credit will be deducted from your class pass. Likewise if you decide not to show up. We call ...

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  4. Do you waive cancellation charges?

    We do not waive cancellation fees. Sorry, no exceptions. That's why they are called motivational charges. If you schedule your workouts on your calendar ...

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Class Passes

Learn more about our class pass policies.

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  1. Can I share my class pass?

    We require everyone who comes to class to have a separate online profile and class-pass with us due to safety and liabilities reasons. Some things in life ca...

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  2. What's the fine prints for your class passes?

    Prices stated are inclusive of 7% GST All membership packages are valid for 6 months, unless otherwise stated. All membership packages are non-refund...

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Class Bookings

Learn all about scheduling your classes. It's easy.

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  1. How do I make a class booking?

    Class bookings may be made online up to seven days in advance. You must have an existing valid class pass to book a class online. Otherwise, you'll h...

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  2. Where do I download your mobile booking app?

    We all like to be responsible for our own schedules, and we are putting the responsibility to book your classes in your hands. We have made it mighty easy fo...

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Studio Etiquette

What you need to know when attending a class at our studios.

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  1. Are mobile phones allowed in class?

    Having a focused mind and a stress-free environment will help you make the most of your class. Please turn off all mobile phones and talk softly if you must ...

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  2. Punctuality

    Please ensure you have sufficient time for parking and changing into your workout attire before class begins. We want you to enjoy your session without distr...

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  3. Keep it clean

    Please help us to wipe down the equipment at the end of each session with the disinfectant provided. This helps keep the equipment clean for everyone.

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  4. Why isn't there a shower room?

    You will be able to shower when you get home. Changing rooms are available at our studios for you to freshen up and put on some hi-powered lemon scented deod...

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Aerial

Special notes and health advisories for our Aerial classes.

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  1. I'm pregnant, can I take the Antigravity Aerial class?

    Antigravity Aerial classes are not recommended if you are pregnant.

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  2. Is the hammock strong enough to hold me?

    Yes, you are totally safe. The silk hammock is able to hold the weight of a baby elephant, and definitely strong enough to support you in your poses!

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  3. Health Advisory

    Clients with the following conditions are advised to seek their doctors' opinion before participating in Antigravity classes: high or low blood pressure...

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Gift Cards and Vouchers

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  1. How do I purchase a gift card?

    Our Upside Motion gift cards are the perfect present to delight someone special!

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  2. How do I use a gift card?

    Gift cards can be applied to payments for classes and merchandises. Please present your gift card to our front desk at time of payment.

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  3. What if I lose my gift card?

    Your Gift Card has cash value and should be safeguarded as such.

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  4. I received a voucher, how do I use it?

    Vouchers must be presented to our front desk at time of purchase. Discount vouchers are not applicable for online store purchases.

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