Thank You and Goodbye

  • News

Dear Upsider,

For the past 10 years, Upside has been the second home for thousands of Upsiders, where we sculpt, align and evolve together with our Xtend Barre, Pilates, and Aerial practice.

With COVID social distancing measures still in place and the uncertainty of business conditions, we have come to the difficult decision to not renew the lease of our City Hall studio when the lease ends.
It is with a very heavy heart to inform you that Upside Motion will cease our studio operations permanently on 31 March 2022. Classes on schedule will proceed as usual and we encourage clients to continue supporting our instructors and attend their classes.

Thank you for all the beautiful memories, friendships, and support you have given us over the past decade. It’s been our pleasure to be a part of your fitness journey.

PACKAGE & MERCH SALE
MERCH SALE: 50% OFF EVERYTHING: Bring the Upside Motion spirit home with you by purchasing your pilates and barre essentials from us!
20% OFF SINGLE DROP-IN: Running out of classes in your package? Drop by the upside this last month of operations to show some love to all your favourite instructors!

REFUND INFORMATION
If you'd like to request for package refund, kindly take note of the refund eligibility, terms and conditions below:
1) For multi-class packages expiring between 26th February to 31st March 2022, a maximum of 2 remaining classes will be refunded
2) For multi-class packages expiring from 1st April 2022, the total remaining balance will be refunded to you

Submit the refund request form via this link latest by Friday, 15th April 2022. All existing packages in your account will be frozen immediately upon this form submission. If you are still attending classes, please only submit the form at a later date when you are ready.

Refund is not applicable for the following:

  • Drop-In classes
  • Reward / Complimentary classes
  • Starter Deals: All-Access 5 Class Discovery Pass and Kickstarter Pass Private Solo / Duet
  • Gift Cards / Vouchers
  • Refunds are non-reversible.
  • All refunds will be made only via PayNow or cheque
    For PayNow refund request, you will receive your refund within 7-10 working days
    For cheque refund request, you will receive your cheque via postal mail latest by 30th April 2022

PERKVILLE INFORMATION
-All point earning activities will stop today with immediate effect
-Class redemption limit of 4 classes per month and during off-peak hours will be lifted for your reward redemption in our last month of operation
-All unused points after 31 March will be forfeited
-Kindly redeem your points first if you'd like to initiate the refund process

With love,
The Upside Motion Team